Shipping Policy

1. Processing & Handling Times

• Standard processing:  Orders are normally processed within 1–2 business days (excludes weekends and public holidays).
• Peak periods:  During sales, holidays, or supply-chain disruptions, processing can take up to 3–4 business days.

2. Shipping Methods & Estimated Delivery Times

We work with major carriers UPS, FedEx, USPS, DHL

• Standard Shipping: 3–7 business days

Note: Delivery times are estimates provided by carriers and may vary due to weather, customs, or other carrier events.

3. Shipping Costs

• Free shipping: Orders over $499 (before taxes and fees) qualify for free standard shipping within the continental U.S.
• Oversize / heavy items: Larger parts or tool sets may incur additional handling or freight charges; these charges are shown before you complete checkout.

4. Shipping Areas

• Domestic (U.S.):  We ship to all 50 U.S. states
• PO Boxes & APO/FPO: We cannot ship to PO Boxes, APO/FPO, or diplomatic addresses—these restrictions will be indicated during checkout.

5. Order Tracking

• After your order ships, we will email a shipping confirmation and tracking number.
• Carrier tracking may take up to 24 hours to update.
• Use the tracking link in your confirmation email or visit our My Order page to view the latest status.

6. Damaged, Lost, or Missing Packages

• Damaged on delivery: If your package arrives damaged, contact us within 48 hours of delivery at support@fuelpartsdepot.com. Please include photos of the packaging and damaged product. We will work with the carrier to resolve the claim and will arrange a replacement or refund as appropriate.

• Lost or not delivered: If tracking shows delivered but you did not receive the package, first check with neighbors and your local carrier. If it cannot be located, contact us and we will investigate with the carrier.

• Partial shipments: Some orders ship in multiple packages. Check your shipment emails to confirm separate tracking numbers. If an expected item is missing, contact us and we’ll confirm status.

7. Delays & Limitations

Fuel Parts Depot is not responsible for delivery delays caused by:

• Carrier service interruptions, weather events, or natural disasters.
• Customs inspections or delays for international shipments.
• Incorrect or incomplete shipping information provided by the customer.

Important: If you anticipate address changes or need special delivery instructions, contact us as soon as possible after ordering.

8. Address Accuracy & Changes

• Verify your shipping address at checkout; if an order is shipped to an incorrect address supplied by the customer, returns or replacement shipping will be the customer’s responsibility.
• If you need to update shipping information, please contact us within 1 hours of placing your order or before shipment. We will attempt to update the carrier instructions, but we cannot guarantee changes after shipping has occurred.

9. Contact & Support

If you have questions about shipping, tracking, or special delivery needs, contact our support team:

• Email: support@fuelpartsdepot.com
• Phone: +86 19106833515 (Mon–Fri, 9:00 AM – 5:00 PM EST)
• Contact form: Contact Us