Return & Exchange Policy

At Fuel Parts Depot, we’re committed to providing top-quality auto parts and repair tools that meet your expectations. However, we understand that sometimes things don’t work out as planned. That’s why we’ve created a clear and hassle-free Return & Exchange Policy to ensure that your shopping experience is as smooth and stress-free as possible.

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1. How to Initiate a Return or Exchange

To begin the return or exchange process, you must submit a return request within 30 days of receiving your order. Please follow these steps:

• Submit a Return Application:
  Contact us by email at support@fuelpartsdepot.com or use our Return Application Form.

  • Please provide your order number, the email address you left with the order, at least four photos of the item you wish to return or exchange from different angles (one of which must include a photo of the outer packaging), and a detailed explanation of your reason for returning the item.

• Return Authorization:
  Once we receive your request, we will review it. If approved, we will send a Return Authorization Number and return instructions to your email address for this order.

• Return Shipping Costs:

  • Customer Responsibility: For standard returns or exchanges due to personal reasons (Such as disliking the product, over-purchasing, purchasing the wrong product, no longer needing the product, or other unjustified reasons), customers are responsible for the return shipping costs.

  • Fuel Parts Depot Responsibility: If the item is defective, damaged, or our error caused the issue, we will cover return shipping costs.

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2. What to Do After Receiving Return Authorization

Once you’ve been issued a Return Authorization Number, please:

1. Prepare the Item:
   The product must be in original condition, unused, and in its original packaging. Make sure to include any manuals, accessories, or components that came with the product.

2. Return Shipment:

   • Carefully package the item and include the Return Authorization Number inside the package.

   • Ship the item back using a trackable shipping method to the address we provide.

   • Deadline: Your return must be postmarked within 7 days from the date you received the Return Authorization Number.

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3. Unauthorized Returns

• Strict Policy on Unauthorized Returns:
  Any returns made without prior authorization will be rejected and the product will be discarded. 

  • No refunds or exchanges will be provided for unauthorized returns.

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4. Refunds and Exchanges

• Refund Process:
  Once your returned item has been inspected and approved, we will issue a refund to the original payment method within 5-7 business days.

• Exchanges:
  If you’re exchanging an item, we will process the exchange and ship the replacement item to you as soon as we receive the original product.

• Restocking Fee:
  In some cases, a 10% restocking fee may apply (e.g., for products that have been opened or used). We will notify you in advance if a restocking fee will be applied.

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5. Non-returnable Items

Certain items are non-returnable due to their nature or condition. These include:

• Custom Orders: Items that are specifically made for you.

• Consumable Items: Like fluids, oils, or other products that are opened and used.

• Final Sale or Clearance Items: Clearly marked as non-returnable.

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6. Damaged or Defective Items

We understand that receiving a damaged or defective product can be frustrating. If you receive a damaged or defective item, please follow these steps:

1. Notify Us Immediately:
   Contact us within 48 hours of receiving the item by emailing support@fuelpartsdepot.com. Please include your order number and photos of the damaged or defective product.

2. Return Process for Damaged/Defective Items:

   • Return Shipping Costs: If the item is defective or damaged, Fuel Parts Depot will cover the return shipping costs.

   • We will offer a full refund or a replacement item depending on your preference.

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If you have any questions about your return or need help with a specific case, don’t hesitate to reach out. We’re here to make it right.🤞