Return & Exchange Policy

At Fuel Parts Depot, we’re committed to providing top-quality auto parts and repair tools that meet your expectations. However, we understand that sometimes things don’t work out as planned. That’s why we’ve created a clear and hassle-free Return & Exchange Policy to ensure that your shopping experience is as smooth and stress-free as possible.

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1. How to Initiate a Return or Exchange

To begin the return or exchange process, you must submit a return request within 30 days of receiving your order. Please follow these steps:

• Submit a Return Application:
  Contact us by email at （邮箱）support@fuelpartsdepot.com or use our Return Request Form（contact us）.

  • Include your order number, the item(s) you wish to return or exchange, and a brief description of why you’re returning the item.

• Return Authorization:
  Once we receive your request, we will review it. If approved, we will send you a Return Authorization Number and return instructions.

• Return Shipping Costs:

  • Customer Responsibility: For standard returns and exchanges, the customer is responsible for return shipping costs.

  • Fuel Parts Depot Responsibility: If the item is defective, damaged, or our error caused the issue, we will cover return shipping costs.

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2. What to Do After Receiving Return Authorization

Once you’ve been issued a Return Authorization Number, please:

1. Prepare the Item:
   The product must be in original condition, unused, and in its original packaging. Make sure to include any manuals, accessories, or components that came with the product.

2. Return Shipment:

   • Carefully package the item and include the Return Authorization Number inside the package.

   • Ship the item back using a trackable shipping method to the address we provide.

   • Deadline: Your return must be postmarked within 7 days from the date you received the Return Authorization Number.

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3. Unauthorized Returns

• Strict Policy on Unauthorized Returns:
  Any returns made without prior authorization will be rejected and the product will be discarded. 

  • No refunds or exchanges will be provided for unauthorized returns.

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4. Refunds and Exchanges

• Refund Process:
  Once your returned item has been inspected and approved, we will issue a refund to the original payment method within 5-7 business days.

• Exchanges:
  If you’re exchanging an item, we will process the exchange and ship the replacement item to you as soon as we receive the original product.

• Restocking Fee:
  In some cases, a restocking fee may apply (e.g., for products that have been opened or used). We will notify you in advance if a restocking fee will be applied.

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5. Non-returnable Items

Certain items are non-returnable due to their nature or condition. These include:

• Custom Orders: Items that are specifically made for you.

• Electrical Components: Such as alternators, starters, or sensors, once installed.

• Consumable Items: Like fluids, oils, or other products that are opened and used.

• Final Sale or Clearance Items: Clearly marked as non-returnable.

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6. Damaged or Defective Items

We understand that receiving a damaged or defective product can be frustrating. If you receive a damaged or defective item, please follow these steps:

1. Notify Us Immediately:
   Contact us within 48 hours of receiving the item by emailing（邮箱） support@fuelpartsdepot.com. Please include your order number and photos of the damaged or defective product.

2. Return Process for Damaged/Defective Items:

   • Return Shipping Costs: If the item is defective or damaged, Fuel Parts Depot will cover the return shipping costs.

   • We will offer a full refund or a replacement item depending on your preference.

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If you have any questions about your return or need help with a specific case, don’t hesitate to reach out. We’re here to make it right.🤞